Helpdesk support, often simply referred to as a helpdesk or IT helpdesk, is a centralized point of contact within an organization that provides assistance and support to end-users, employees, or customers who encounter issues with their computer systems, software, hardware, or other IT-related services. The primary goal of a helpdesk is to ensure that users can effectively use technology resources, troubleshoot problems, and receive timely solutions to their IT-related inquiries.
Helpdesk support is essential for providing timely assistance, resolving technical issues, and ensuring that users can effectively use and navigate IT resources within an organization. It contributes to the overall efficiency, productivity, and satisfaction of users and helps maintain a well-functioning IT environment.
